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Terms and Conditions

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Accessing this site
This website and all of its content is protected by UK and International Copyright law. All references to Dermalogica®, International Dermal Institute, their products, images and devices are subject to copyright.
You may not modify, delete, distribute or post anything on this website for any purpose.
Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource. Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from Davinia Gomes, t/a Beauty by Davinia, is expressly prohibited.
Davinia Gomes, t/a Beauty by Davinia, will not be responsible for any damage caused during the use or misuse of the website or from any information contained therein. All material and information presented by Beauty by Davinia is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made at www.beautybydavinia.co.uk Products are suggested based on the accuracy of information given by you on the online consultation form. These forms are not intended as a substitute for a one to one consultation with a qualified skin care professional  and they are not intended as medical advice. It is particularly recommended that all first time users of Dermalogica products complete this form. You can contact me if you have any questions or advice. contact me
Access to the site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Pricing
The price for each Product is shown on beautybydavinia.co.uk and includes V.A.T at 20%. All prices are in £GBP Pounds Sterling (UK Pounds), but may exclude delivery costs, which will be added to the total amount due. Please note that Beauty by Davinia reserves the right to change our prices at any time. We always try to make sure that the prices on beautybydavinia.co.uk are accurate but errors may occur and we will not be held responsible for pricing errors due to software malfunctions or human error.

Payment
This website accepts PayPal and all major credit and debit cards including Visa, MasterCard, Visa Delta, Visa Electron. You may send your credit card information securely via the Internet as our online processing is undertaken by PayPal a recognised leader in secure online payment processing. Payment will be debited and cleared from your account at the point at which your order is placed. Payment will show on your statement as PAYPAL*BEAUTYBYD. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Davinia Gomes T/A Holistic Health & Beauty, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
This website operates on an 'invitation to treat' basis and not as an 'offer for sale' - as a result, Beauty by Davinia reserve the right to decline any order received.
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us in accordance with these terms and conditions. After placing an order, you will receive an e-mail from us acknowledging that we have received your order (Order Acknowledgement). Please note that this does not mean that your order has been accepted. Acceptance of your order will take place and the sale contract between us (Contract) will be formed when we despatch the ordered Products to you unless we have notified you that we do not accept your order or you have cancelled it.
If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

Refunds
When you place an order you will receive an email from us confirming receipt of your order. Please check that all details are correct. If not please contact us immediately.
Beauty by Davinia hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within fourteen days of your receipt of goods. Provided they are in their original, unopened and unused condition. and at your own cost and risk. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
This does not include or limit in any way our liability, for death or personal injury caused by our negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us  that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case; within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.
All notices given by you to us must be given via contact me . We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Cancellation Right
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to contact me and return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at hmso.gov.uk

Availability
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available

Delivery & Returns
Our site is intended for use by people worldwide however delivery can only be made in the UK.
Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. Orders are despatched using Royal Mail First  or Second class delivery.
Orders are currently despatched carriage free. Please note our free service is by Royal Mail First or Second Class Recorded delivery. If we don't use recorded delivery you are unable to track these items although we do obtain a Certificate of Postage in every case. If your order is urgent, we recommend that you upgrade to Guaranteed next day delivery, Parcelforce 24 or 48. The additional cost will be added to your order but your order can be tracked and requires a signature on delivery. Please contact me to place a upgraded postage order


We will endeavour to despatch your order by First or Second class mail within three days  of receipt of the order. You will normally receive your order within 3 to 5 working days. We may send some of the items in more than one package if some items are not in stock.
A card will be normally be put through your door advising that delivery has been attempted, and telling where your parcel has been taken.
if you have not received your order, in the first instance, please check with your local sorting office to see if your parcel is being held there, even if you have not received a card through your letter box. If the parcel is being held, the Royal Mail will only arrange re-delivery with you the addressee, they will not allow us to do this on your behalf.
If your parcel is not being held there then please send us an email to contact me  with your order number and name and we will try to track your item for you.
Please note, if there is no one in when your order is delivered and it is taken back to the delivery office and not collected by you, we reserve the right to pass on the original postage cost when the goods are returned to us when making a refund.

Despite our very best efforts, even First Class mail may take several days to get to you. Unfortunately this is out of our control. We all have memories of industrial action with the postal and transport network system. Often very little notice is given and we ask that you are patient. Bank Holidays and Christmas are also another unreliable time with early closing of services for an often extended period of time.

We send by recorded delivery/obtain Certificates of Posting as a record for all despatched orders mainly because we know Royal Mail sometimes has difficulties in meeting its own targets but also, sadly, because some people are dishonest.
We will of course send you a replacement order if yours goes missing. Royal Mail will not treat an item as missing until 14 days have passed. If your order is particularly urgent or important we recommend that you select Next Day UK Delivery as your postage option. Please contact me to place a upgraded postage order

Returns and Cancellation policy

We accept back any goods which are not satisfactory for any reason for a full refund providing they are in their original, unopened, unused and as new condition within fourteen days from the day after you receive the goods. Please let us know that you will be returning the goods within 7 working days starting the day after delivery. You also have an unconditional right to cancel your order within 7 working days from the day after delivery of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation. The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty, in which case we will reimburse the postage cost for the return to you in full. This does not affect your statutory rights as a consumer. Please note - should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred.
Follow these steps to complete return
Please send an email to contact me You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
Please include information on whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed, you must ensure that your name, address and order ref. number is included with your return package. All goods must be wrapped securely in the same outer packaging in which you received them.
Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:
Beauty by Davinia
21 Abbey Way
Willesborough Lees
Ashford
Kent
TN24 0HY

All returned goods will be examined upon receipt. For reasons of hygiene we can only accepts items for replacement or exchange that are not opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Beauty by Davinia as soon as possible by the original payment method, no later than 30 working days after we have received the goods.
We recommend getting adequate insurance for your return in case of loss in the post.

Privacy Policy

We collect
Beauty by Davinia collects and uses personal information about our customers and website visitors to conduct our business, to advise our customers and website visitors about our range of products and our treatments, and to deliver effective customer service. Sources of this information include information received from our customers and website visitors on forms, such as names, addresses, telephone numbers and email addresses.

IP addresses
Beauty by Davinia use your IP address to help diagnose problems with the Beauty by Davinia website server, and to administer the Beauty by Davinia website. The Beauty by Davinia website (www.beautybydavinia.co.uk) also logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives Beauty by Davinia an idea of which section of the Beauty by Davinia website users are visiting and helps Beauty by Davinia to improve the Beauty by Davinia website to better serve our customers and website visitors. The Beauty by Davinia website does not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

Use of cookies

The Beauty by Davinia website does use cookies. Some are used for visitor analysis others may be necessary for the website to function properly.
A cookie is a small data file that certain websites write to your hard drive when you visit them.
A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. However, the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.

Personal information
This website uses forms for customers and website visitors to order products, treatments  or request advice. The Beauty by Davinia website collects visitor's contact information (such as email address) only when they are provided. The Beauty by Davinia website uses this contact information to communicate with customers and website visitors if and when necessary in connection with the use of the Beauty by Davinia website, a customers and website visitors order, to respond to a question, or to send any requested material and/or information. Beauty by Davinia may also use this information to notify a customer of changes to the Beauty by Davinia website or new products or services Beauty by Davinia think a customer may wish to know about.

We disclose
Beauty by Davinia does not sell, rent, license, trade or otherwise disclose the personal information of our customers and website visitors to unaffiliated third parties. Beauty by Davinia may share such information among our affiliates as necessary to provide our customers and website visitors with the products, information and services they request. Beauty by Davinia may disclose information about our customers and website visitors if and when Beauty by Davinia believes it is necessary to comply with any law, rule or court order, or subpoena, or to enforce Beauty by Davinia legal rights or rules of the Beauty by Davinia website, or to protect the Beauty by Davinia business, property and operations.
We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes.
You can unsubscribe your e-mail address by sending us an e-mail to contact me and writing unsubscribe in the subject line.

Confidentiality and security

Beauty by Davinia restricts access to personal information about our customers and website visitors to our employees, our affiliates' employees or to others who need to know that information to supply our customers and website visitors with the products or services they have requested. The information entered on the order forms is stored offline and not stored on any Beauty by Davinia website servers.

Your acceptance of our privacy policy

By using the Beauty by Davinia website, our customers and website visitors signify their acceptance of this Privacy Policy, and must adhere to the terms and conditions posted on the Beauty by Davinia website. If any customer or website visitor does not agree with any of the terms in this Privacy Policy, they should not use the Beauty by Davinia website or submit any personal information.

Changes to our privacy policy
Beauty by Davinia may update this policy at any time. Beauty by Davinia will notify our customers and website visitors about significant changes in the way Beauty by Davinia treats personal information by placing a prominent notice on the Beauty by Davinia website.

Contact us
If you need to contact us, you may do so by sending an email (preferred) to contact me  we aim to respond to all email enquires within 24 hours. Alternatively, you can phone us on 07810828484 between 9.00am - 5.00pm Monday to Friday, as this is a working salon please be patient and leave an answer machine message if your call is not answered. You can write to us at Customer Services Beauty by Davinia 21 Abbey Way, Willesborough Lees Ashford, Kent, TN24 0HY